What Are My Patients' Choices?

What are my patients' choices?
Carolinas HealthCare System CareConnect offers many benefits to patients but their participation is voluntary — patients get to choose whether they want their information included. We encourage you to first talk to your patients about this decision, using provided talking points and have patients review our patient FAQs about Carolinas HealthCare System CareConnect.

Opting-Out of Carolinas HealthCare System CareConnect
Patients who do not want their medical information to be accessible to authorized health care providers through Carolinas HealthCare System CareConnect may choose not to participate or "opt-out". If a patient chooses to opt-out, health care providers will not be able to look for their records in Carolinas HealthCare System CareConnect.

How to Opt-Out:
If patients do not want to participate in Carolinas HealthCare System CareConnect, they must complete a Patient Opt-Out Request Form.  By completing the form, patients only opt out of the Carolinas HealthCare System CareConnect. Patient records will still be available to you and other health care providers from sources outside of Carolinas HealthCare System CareConnect.

Patients should then send the completed form to Carolinas HealthCare System CareConnect using one of the following methods:

Email: info@carolinashealthcareconnect.org
Fax:     704-446-2267
Mail:    P.O. Box 32861
            Charlotte NC 28232

Opting Back In:
If a patient has previously submitted a request to Opt-Out of the Carolinas HealthCare System CareConnect and would now like to begin participating again or "Opt-In" to the Carolinas HealthCare System CareConnect, they may complete a Request for Cancellation of Opt-Out Form. By submitting a Request for Cancellation of Opt-Out Form, a patient's test results and medical information will be accessible to authorized health care providers through Carolinas HealthCare System CareConnect. This includes any test or other medical information that was generated while the patient was opted out.

Patients should then the send completed Requests for Cancellation of Opt-Out Forms to Carolinas HealthCare System CareConnect using one of the following methods:

Email: info@carolinashealthcareconnect.org
Fax:     704-446-2267
Mail:    P.O. Box 32861
            Charlotte NC 28232

Questions?
contact us via email: info@carolinashealthcareconnect.org or by phone: 1-888-724-0459.

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