Providers

What are my patients' choices?
Carolinas HealthCare System CareConnect offers many benefits to patients but their participation is voluntary — patients get to choose whether they want their information included. We encourage you to first talk to your patients about this decision, using provided talking points and have patients review our patient FAQs about Carolinas HealthCare System CareConnect.

Opting-Out of Carolinas HealthCare System CareConnect
Patients who do not want their medical information to be accessible to authorized health care providers through Carolinas HealthCare System CareConnect may choose not to participate or "opt-out." If a patient chooses to opt-out, healthcare providers will not be able to look for their records in Carolinas HealthCare System CareConnect.

Choosing not to participate means emergency room (ER) doctors will not be able to get information that could help them give patients better care or save their life in an emergency. Also, some providers may decide not to see patients that do not participate in Carolinas HealthCare System CareConnect because they will not have access to medical information that would help them give patients the best care possible.

How to Opt-Out:
If a patient does not want to participate in Carolinas HealthCare System CareConnect, they must complete an Opt-Out Request Form. By completing the form, the patient is only opting out of the Carolinas HealthCare Connect. Patient records will still be available to you and other health care providers from sources outside of Carolinas HealthCare Connect.

Download and print the Carolinas HealthCare System CareConnect Opt-Out Request Form

Patients are to send completed Opt-Out Request Forms to Carolinas HealthCare System CareConnect using one of the following methods:

Email: info@carolinashealthcareconnect.org Fax: 704-446-2267
Mail: P.O. Box 32861
Charlotte NC 28232

Opting Back In:
If a patient has previously submitted a request to Opt-Out of the Carolinas HealthCare System CareConnect and would now like to begin participating again or "Opt-In" to the Carolinas HealthCare System CareConnect, they may complete a Request for Cancellation of Opt-Out Form.

By submitting a Request for Cancellation of Opt-Out Form, a patient's test results and medical information will be accessible to authorized health care providers through Carolinas HealthCare System CareConnect. This includes any test or other medical information that was generated while the patient was opted out.

Download and print the Carolinas HealthCare System CareConnect Request for Cancellation of Opt-Out Form.

Patients are to send completed Requests for Cancellation of Opt-Out Forms to Carolinas HealthCare System CareConnect using one of the following methods:

Email: info@carolinashealthcareconnect.org
Fax: 704-446-2267
Mail: P.O. Box 32861
Charlotte NC 28232

Questions?
You may contact us via email: info@carolinashealthcareconnect.org or phone at 1-888-724-0459.

 

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