Patient FAQs

What is a Health Information Exchange (HIE)?
A Health Information Exchange (HIE) allows patient health care information to be shared among authorized health care organizations (e.g., health systems, hospitals, physician offices and labs) through a secure electronic network. 

How safe is my information when it's accessed from a Health Information Exchange (HIE)?
Maintaining your privacy, security and accuracy of the information being exchanged is of the utmost importance.  There are many safeguards in place to protect your information.   Additionally, Carolinas HealthCare System CareConnect can track who accesses your medical information. Health information is protected by secure user names and passwords assigned to physician office staff.  Carolinas HealthCare System CareConnect's system is designed to meet all state and federal laws regarding the protection of your health information.

How does Carolinas HealthCare System CareConnect benefit me?
Carolinas HealthCare System CareConnect enables participating physicians to quickly access your medical history, the medications you take, as well as the most up to date information entered in your electronic medical record.  Once your information is accessed, physicians can provide you with safer and more efficient care.  Consider the following:

  • Faster Results - When your physician orders a test, Carolinas HealthCare System CareConnect can help deliver the results to your primary physician safely and quickly
  • Coordinated Care - Your records can speak for you, especially if you can't. Physicians can access lifesaving information through Carolinas HealthCare System CareConnect, as well as ways to work directly with your primary care provider to administer the safest and best care
  • Cost savings -  Reviewing patient results from different available sources can help eliminate duplicate testing, saving you time and money
  • Patient safety and security - Carolinas HealthCare System CareConnectprovides you with an extra layer of protection than paper charts can. Our HIE tracks who has viewed your information and patients can request a report from the Carolinas HealthCare System CareConnect at any time

What kind of medical information can my doctors see through Carolinas HealthCare System CareConnect?
Your doctors will have access to important clinical information that can help them make better decisions about your care. Examples of clinical information that can be accessed through Carolinas HealthCare System CareConnect include:

  • Lab results
  • Pathology and radiology results
  • Cardiology reports
  • Current and previous medications
  • Hospital ER visits
  • Medical diagnosis and surgeries, and much more.

Can I view my own health information?
Currently, Carolinas HealthCare System CareConnect does not provide patients access to look up their own information.

What happens if my health information is unlawfully accessed?
If you believe that a person, agency or organization covered under HIPAA violated your health information privacy rights or committed another violation of the Privacy Rule, you may file a complaint with the federal Office for Civil Rights. Individuals found in violation of HIPAA can be civilly and criminally prosecuted. For more information, see http://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html

Does Carolinas HealthCare System CareConnect share my health information with employers or health insurance companies?
No. Carolinas HealthCare System CareConnect  only provides patient health information exclusively between health care providers for treatment purposes. Carolinas HealthCare System CareConnect does not share health information with any employers. Additionally, the HIPAA Privacy Rule absolutely prohibits health care providers and plans from disclosing personal health information to employers without a patient's explicit, written authorization.

Carolinas HealthCare System CareConnect does not include claims processing or other interactions with health plans. However, in the future, to assist health care providers in receiving payment, the Carolinas HealthCare System CareConnect may be used to transmit standard claims from providers to health plans. This would not provide health plans with any more information than they already receive today, and it would not give insurance companies access to your personal health records. If providers could transmit standard insurance claims through Carolinas HealthCare System CareConnect, only the minimum necessary information would be included to ensure providers are paid for the health care services they provide to you.

What if I don't want my providers to have access to my health information?
You can opt out of having your health information shared electronically by notifying Carolinas HealthCare System CareConnect. However, if you opt out, your health information will likely be tracked on paper and other health care providers may not be able to see your information electronically.  If you change your mind and want to participate, you can easily opt back in by notifying Carolinas HealthCare System CareConnect.

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Patient FAQs